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Manage My Donation/Contribution Billing Details

You’re in the right place if you’re looking to manage billing details for the donation/contribution you pay either monthly or yearly for your store on the Wellbeing Umbrella site.

Page Navigation – key billing account features, click on steps below to jump to desired section

** If you want to cancel your store and your donation/contribution please follow our guidance on How To Cancel Your Store.

Self-manage your Store Seller donation/contribution account by following the details below.

1. You can access and manage your billing details by heading over to Wellbeing Umbrella’s stripe customer portal here: https://billing.stripe.com/p/login/9AQ4gJ74QgIG3Sw9AA

2. At the Stripe log in page add the email address you signed up with when paying your first contribution/donation.

3. If the email added is active with Wellbeing Umbrella Ltd., you’ll receive a link to that email address to access your customer account. The link will be active for 30 minutes. Please check all email folders including your spam folder if needed.

4. Access your email account to retrieve the email titled ‘Your Wellbeing Umbrella Ltd customer portal login Link’ and click on the Log In button to be taken to your customer account.

5. Once in your account you’ll have the option to add payment methods, update billing information and read and download invoice history.

billing history and details

How to Download Invoices

6. Follow steps 1-5, then under the heading ‘Invoice History‘ click on the download icon next to the invoice date you wish to obtain. This will open up the invoice page.

7. On the invoice page, scroll down to where it says ‘Download invoice‘ and click on the arrow. This will bring up the invoice for you to view.

8. Once the invoice is visible for your to view, depending upon your preference you can save or print the document from here.

invoice download with billing details

9. Once the invoice is visible for your to view, depending upon your preference you can save or print the document from here.

How to Download Receipt of Billing Details

10. Follow steps 1-5, then under the heading ‘Invoice History‘ click on the download icon next to invoice date you wish to obtain. This will open up the invoice page.

invoice page - billing details

11. On the invoice page, scroll down to where it says ‘Download Receipt‘ and click on the arrow. This will bring up the Receipt for you to view.

12. Once the receipt is visible for your to view, depending upon your preference you can save or print the document from here.

image on receipt billing details

How to Update Payment Methods

13. Need to add a new card to help pay for your Wellbeing Umbrella store donation/contribution?

Follow steps 1-5, then under the heading ‘Payment method‘ click on ‘+ Add payment method‘. This will take you to a new page.

14. On the ‘Add payment method‘ page, enter your card information as instructed, including number, expiry date, CVC and postal code. Once the form is complete add submit to allow Stripe to set the monthly or yearly donation. Once your card(s) are added choose which card you would prefer as your primary card as instructed.

How to Update Billing Information

15. Follow steps 1-5, then under the heading ‘Billing Information‘ click on ‘Update information‘. This will take you to a another page.

16. On the ‘Billing information‘ page, enter or update your card billing information as instructed, inclduing address, postcode and phone number. Once the form is complete, press the save button to ensure your new information is stored.

Other Related Listing Sections You May Wish To Use:

Upgrade or Downgrade Your Account

You can upgrade (or downgrade) your account and membership payment contribution at any time with us. Just follow the guidance below and we’ll help you through the process.

  1. Log in to store account ‘Dashboard’ or Select ‘Store Manager’ at the top right-hand side of the website.
  2. From the left-hand side menu select Edit Profile/About
How to Upgrade or Downgrade Your Store Seller Account

3. From the Profile Manager menu select ‘Membership

How to Upgrade or Downgrade Your Store Seller Account

4. Scroll down to underneath your subscription details and press the ‘Change My Membership’ button to be directed to a upgrade/downgrade page.

5. Simply complete the upgrade/downgrade my store seller account form and we’ll arrange your request.

How To Cancel Your Store

We’ve heard you want to cancel – we’re truly sorry to see you go. Our mission is always to help as many people as possible become aware of all the wonderful wellness treatments and solutions on offer (including yours). If we can make your experience on Wellbeing Umbrella better for you, please consider letting us know and giving us a chance to resolve this with you via our Contact Form.

If you’d still prefer to move forward towards cancelling your store seller account please follow the guidance below.

Steps to Cancel

Please head over to our Store Seller cancellation page to be walked through each stage of the cancellation process.

There are two stages to cancelling your store seller account and membership contribution.

  1. Inform Us (Wellbeing Umbrella) that you wish to deactivate your store seller account
  2. Cancel your membership contribution payment (monthly/yearly) through Stripe

Once we have received your request to cancel your store seller account, we will deactivate your account within 28 days. Once deactivated, it will be deleted from the site after 90 days.

Please use ‘vacation mode: disable purchasing‘ or place all listings to draft if you no longer wish to take orders/appointments while waiting for your store to be deactivated.

VIDEO: How and Where Customers Can Leave You a Store Review

Learn How and Where Customers Can Leave You a Store Review – Wellbeing Umbrella!

This video tutorial walks you through how customer can view and provide your store with a review. Plus how you approve store reviews to your store front. Use the timestamps below to jump to a section most relevant to you.

0:00 Where store review ratings are visible on your store front

0:30 How customers can view and access the store review tab

2:00 How customers can leave you a store review

2:55 How to access and approve your store reviews

***Please note store reviews are different to listing reviews, which are carried automatically and approved by Wellbeing Umbrella

Thanks For Watching!

Wellbeing Umbrella

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