Orders & Bookings

VIDEO: How to Gain & Manage Reviews on Your Listings

Want to know how to make sure your customer’s automated review request emails get sent or how to switch off reviews on listings? This helpful video will walk you through how to achieve that.

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VIDEO: How To Refund A Customer

Learn How to Easily Refund A Customer – On The Wellbeing Umbrella Marketplace Need to offer a customer a refund? This video walks you through the process. Use the time stamps to jump to parts that are most relevant to you. 0:15 How to access refund functionality 1:05 How to set a Refund 2:00 How […]

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VIDEO: How To Contact a Customer Through an Order

This video walks you through how to easily contact a customer who has purchased from you, via their order. 0:00 – How to access the order you wish to contact a customer about 0:40 – How to contact customer via the ‘Add note’ section 1:35 – How the note looks from the customer viewpoint Thanks […]

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Video: How To Send Shipping/ Delivery Tracking Details To Customer

This video explains how to send delivery tracking information to a customer once they have placed an order with you. 0:00 – How to access orders received tab  0:35 – How to check that money for an order has successfully been received from the customer via stripe 1:55 – How to access and complete the […]

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VIDEO: How To Access Your Orders & Payments – On The Wellbeing Umbrella Marketplace

How To Access Your Orders & Payments  This video explains how to access any orders that you have received on the Wellbeing Marketplace and how to recognise if your payment has cleared and the order is ready to be dispatched.

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VIDEO: How To Download Or Print Off Packaging Slips – On The Wellbeing Umbrella Marketplace

How To Download Or Print Off Packaging Slips This video quickly explains how to download or print off a package slip/invoice for an order that you have received.

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VIDEO: How to Manually Add Appointments & Classes (block time out) – On the Wellbeing Umbrella Marketplace

How to Manually Add Appointments & Classes (block time out) The ‘manually add appointments & classes’ tool is a great way to block time out of your wellbeing umbrella marketplace booking calendar for any off-line appointments or class bookings. Watch the video to learn how to achieve this, use the timestamps below to jump to […]

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Managing An Order

Helpful guidance on how to manage any orders or bookings taken on the Wellbeing Umbrella Marketplace

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